Welcome to EWheelsMart.com’s FAQ page! We’ve compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries or need further assistance, please don’t hesitate to contact our customer support team at firstname.lastname@example.org or call us at (307) 323-2233.
EWheelsMart.com is an online store specializing in electric mobility products, including electric scooters, wheelchairs, electric bikes, and more. We offer a wide range of high-quality mobility solutions to enhance your daily life.
To place an order, follow these simple steps:
- Browse our website to find the product you want.
- Click “Add to Cart” on the product page.
- Review your cart and proceed to checkout.
- Provide your shipping and payment information.
- Confirm your order, and you’re all set!
We offer free shipping to the lower 48 states of the United States on orders above $99.
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), Amazon, Affirm, and more. All payments are processed securely to ensure your data’s safety.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress.
Yes, we offer financing through Affirm, a trusted and flexible financing service. With Affirm, you have the opportunity to finance your purchase, making it easier to obtain the electric mobility product you need. You can choose from a range of payment plans that best suit your budget. Simply select the Affirm option during the checkout process to explore your financing options and get the electric mobility product you desire without delay.
Currently, we do not provide international shipping options directly through our website, as each order necessitates a customized shipping price quote. If you reside outside the continental USA, kindly contact us via phone or email to obtain a personalized shipping price quote.
Your credit card will be charged when the item is readily available in stock and prepared for shipment. In instances where the item is out of stock, on pre-order, customized, or designated as a built-to-order product with a more extended lead time, we will first reach out to you for confirmation before proceeding with the charge. If you choose to confirm, your credit card will be charged, and the e-bike will be reserved for you, to be shipped as soon as it becomes available back in stock.
Yes, we offer a Best Price Guarantee. If you find a lower price for the same product elsewhere within 7 days of your purchase, and we’ll match or beat that price. please read the Best Price Guarantee police for mor information.
Many of our electric mobility products are designed to be environmentally friendly, producing zero emissions. Check product descriptions for details on each item’s eco-friendliness.
You can reach our dedicated customer support team through various channels for assistance:
Email: Send us an email at email@example.com, and we will respond promptly.
Phone: Give us a call at (307) 323-2233 during our business hours, Monday to Friday, from 8 am to 8 pm EST.
Live Chat: Visit our website, and you can often find a live chat option to chat with a customer support representative in real-time.
Contact Us Form: If you prefer, you can also use the contact form in our contact us page