Free shipping to the lower 48 states of the US on orders above $99.

FAQ

Welcome to EWheelsMart.com’s FAQ page! We’ve compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries or need further assistance, please don’t hesitate to contact our customer support team at support@ewheelsmart.com or call us at (307) 323-2233.

EWheelsMart.com is an online store specializing in electric mobility products, including electric scooters, wheelchairs, electric bikes, and more. We offer a wide range of high-quality mobility solutions to enhance your daily life.

To place an order, follow these simple steps:

  • Browse our website to find the product you want.
  • Click “Add to Cart” on the product page.
  • Review your cart and proceed to checkout.
  • Provide your shipping and payment information.
  • Confirm your order, and you’re all set!

We offer free shipping to the lower 48 states of the United States on orders above $99.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), Amazon, Affirm, and more. All payments are processed securely to ensure your data’s safety.

We generally dispatch orders within 1-2 business days. However, if your order falls under the category of pre-orders or custom orders, please refer to the product page for the specified lead time.

 

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment’s progress.

Typically, the delivery time ranges from 3 to 10 business days, contingent on the chosen shipping method. If your product is shipped via UPS or FedEx, you can expect it to arrive within 2 to 5 business days. For items shipped via LTL freight, delivery may take a bit longer due to various factors. In cases where your order is a pre-order or custom order, the delivery time may extend further. Rest assured, we will contact you to provide updates if such a scenario arises.

 

We utilize a combination of carriers, including UPS, FedEx, and several LTL (Less Than Truckload) freight companies, to deliver our products. The choice of courier depends largely on the size and weight of the specific product. If you have any uncertainties or would like to inquire about the courier for a particular product, please don’t hesitate to reach out to us via phone, email, live chat, or the questions and answers section available on each product page.

 

Absolutely! If an item is currently out of stock, you can still place a back order or special order for it. To do so, please reach out to us via phone at (307) 323-2233 during our operating hours, which are Monday through Friday from 8 am to 8 pm EST. Our team will be delighted to assist you in securing your desired product.

 

Yes, we offer financing through Affirm, a trusted and flexible financing service. With Affirm, you have the opportunity to finance your purchase, making it easier to obtain the electric mobility product you need. You can choose from a range of payment plans that best suit your budget. Simply select the Affirm option during the checkout process to explore your financing options and get the electric mobility product you desire without delay.

Currently, we do not provide international shipping options directly through our website, as each order necessitates a customized shipping price quote. If you reside outside the continental USA, kindly contact us via phone or email to obtain a personalized shipping price quote.

A federal regulation has been issued that authorizes the use of electric bikes with a power output of under 750W and a maximum speed of 20mph on public roads without the requirement for licensing or insurance. Further details on this can be found [here](insert link).

 

The longevity of an e-bike can extend anywhere from 3 to 5 years or even longer, contingent upon several factors. These factors include the quality of the bike’s components, how it is maintained, and how frequently it is serviced. The primary factors that can limit the e-bike’s lifespan are related to potential breakdowns in electronic components and the availability of replacement parts when such issues arise.

Since the e-bike industry is continually evolving, locating electronic parts compatible with an e-bike that is 3-5 years old can sometimes be challenging. Fortunately, when you purchase from us, we can almost always provide you with replacement parts. This is because we maintain direct relationships with manufacturers, enabling us to procure replacement parts for older models at a fraction of the cost compared to traditional retailers.

Your credit card will be charged when the item is readily available in stock and prepared for shipment. In instances where the item is out of stock, on pre-order, customized, or designated as a built-to-order product with a more extended lead time, we will first reach out to you for confirmation before proceeding with the charge. If you choose to confirm, your credit card will be charged, and the e-bike will be reserved for you, to be shipped as soon as it becomes available back in stock.

Please refer to our Return Policy page for detailed information on returns, exchanges, and warranty coverage.

You can request to cancel an order within 24 hours of placing it. Please contact our customer support team at support@ewheelsmart.com or call (307) 323-2233 for assistance.

Yes, we offer a Best Price Guarantee. If you find a lower price for the same product elsewhere within 7 days of your purchase, and we’ll match or beat that price. please read the Best Price Guarantee police for mor information.

Many of our electric mobility products are designed to be environmentally friendly, producing zero emissions. Check product descriptions for details on each item’s eco-friendliness.

You can reach our dedicated customer support team through various channels for assistance:

  1. Email: Send us an email at support@ewheelsmart.com, and we will respond promptly.

  2. Phone: Give us a call at (307) 323-2233 during our business hours, Monday to Friday, from 8 am to 8 pm EST.

  3. Live Chat: Visit our website, and you can often find a live chat option to chat with a customer support representative in real-time.

  4. Contact Us Form: If you prefer, you can also use the contact form in our contact us page

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