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Refund and Returns Policy

Last Updated: October 8, 2023

Overview

Thank you for choosing EWheelsMart.com, your premier destination for top-quality electric mobility products. We take great pride in offering a diverse range of electric scooters, bicycles, skateboards, and other environmentally-friendly transportation solutions. Your satisfaction is our utmost priority, and we are dedicated to delivering a seamless and customer-friendly shopping experience.

Please take a moment to acquaint yourself with our Refund and Returns Policy. By placing an order with us, you agree to adhere to the terms outlined below

1. Return Eligibility:

  • We accept returns within 30 days from the date of delivery.
  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
  • Return requests for damaged or defective items will be treated as warranty claims (see Warranty section below).

4. Restocking and Processing Fees:

  • A restocking fee of 20% of the item’s purchase price will be deducted from the refund amount for all eligible returns.
  • A processing fee of 5% of the item’s purchase price will also be deducted from the refund amount for all eligible returns.

5. Refund Process:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund, after deducting the restocking and processing fees, will be processed to the original payment method within 7-10 business days.
  • Refund processing times may vary depending on your payment provider.

6. Non-Returnable Items:

  • Certain items are not eligible for return due to hygiene and safety concerns. These include helmets and personal protective equipment (PPE).
  • Customized or modified products are also non-returnable.

7. Warranty:

  • Most of our products come with a manufacturer’s warranty. Warranty details can be found on the product page or in the user manual.
  • Warranty claims for damaged or defective items should be directed to our Customer Support team. We will guide you through the warranty process.

8. Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and provide a full refund, after deducting the restocking and processing fees if applicable. If the order has been shipped, you may need to follow the return process mentioned above.

9. Contact Us:

  • If you have any questions or need assistance with a return or refund, please reach out to our Customer Support team at support@ewheelsmart.com.

Shopiegy LLC, the owner of EWheelsMart.com, reserves the right to modify this Refund and Returns Policy at any time without prior notice. Please review this page for updates before making a purchase.

We appreciate your trust in EWheelsMart.com for your electric mobility requirements. Thank you for your business, and we look forward to serving you again in the future.

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