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Refund and Returns Policy

Last Updated: October 8, 2023


Thank you for choosing, your premier destination for top-quality electric mobility products. We take great pride in offering a diverse range of electric scooters, bicycles, skateboards, and other environmentally-friendly transportation solutions. Your satisfaction is our utmost priority, and we are dedicated to delivering a seamless and customer-friendly shopping experience.

Please take a moment to acquaint yourself with our Refund and Returns Policy. By placing an order with us, you agree to adhere to the terms outlined below

1. Return Eligibility:

  • We accept returns within 30 days from the date of delivery.
  • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.
  • Return requests for damaged or defective items will be treated as warranty claims (see Warranty section below).

4. Restocking and Processing Fees:

  • A restocking fee of 20% of the item’s purchase price will be deducted from the refund amount for all eligible returns.
  • A processing fee of 5% of the item’s purchase price will also be deducted from the refund amount for all eligible returns.

5. Refund Process:

  • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, the refund, after deducting the restocking and processing fees, will be processed to the original payment method within 7-10 business days.
  • Refund processing times may vary depending on your payment provider.

6. Non-Returnable Items:

  • Certain items are not eligible for return due to hygiene and safety concerns. These include helmets and personal protective equipment (PPE).
  • Customized or modified products are also non-returnable.

7. Warranty:

  • Most of our products come with a manufacturer’s warranty. Warranty details can be found on the product page or in the user manual.
  • Warranty claims for damaged or defective items should be directed to our Customer Support team. We will guide you through the warranty process.

8. Cancellations:

  • If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and provide a full refund, after deducting the restocking and processing fees if applicable. If the order has been shipped, you may need to follow the return process mentioned above.

9. Contact Us:

  • If you have any questions or need assistance with a return or refund, please reach out to our Customer Support team at

Shopiegy LLC, the owner of, reserves the right to modify this Refund and Returns Policy at any time without prior notice. Please review this page for updates before making a purchase.

We appreciate your trust in for your electric mobility requirements. Thank you for your business, and we look forward to serving you again in the future.

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