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Warranty

If you encounter any issues with your product, please reach out to us by sending an email to support@ewheelsmart.com, and we will guide you through the process of initiating a warranty claim with the manufacturer. Each manufacturer we partner with has its unique warranty terms, so we recommend reviewing the specific warranty applicable to the manufacturer of your item.

At eWheelSmart, we take immense pride in offering premium electric bikes and accessories to our valued customers. We understand that investing in an electric bike is a significant decision, and we are committed to ensuring your confidence in your purchase. To that end, we provide a comprehensive warranty policy that safeguards our products against defects in materials and craftsmanship.

Every electric bike in our inventory is backed by a manufacturer’s warranty, with the duration varying based on the brand and model of the bike. Typically, our electric bikes feature warranty periods ranging from 1 to 2 years. For precise information regarding the warranty duration for a specific product, please consult the respective product page.

Our warranty encompasses defects related to materials and craftsmanship. This encompasses any flaws in the frame, motor, battery, or other components of the electric bike arising from manufacturing or material issues. In the event that your electric bike is found to possess a defect covered by the warranty, we will promptly repair or replace the affected component at no expense to you.

We recognize that electric bikes serve diverse purposes in various environments. However, please bear in mind that our warranty policy does not cover damage attributable to regular wear and tear, misuse, abuse, or neglect. It also excludes any damage resulting from accidents, unauthorized modifications, or repairs conducted by individuals not authorized by us.

If you have any inquiries regarding our warranty policy or need to initiate a warranty claim, please don’t hesitate to contact our dedicated customer service team. We are here to provide assistance and ensure that your experience with your electric bike purchase is a positive one.

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